Cheapest Estimate?

business man with a dollar symbolAren’t insurance companies always just looking for the cheapest estimate?

My experience with auto insurance claims has been, almost without exception, positive. While having to go through the claims process is often stressful for the owner of a damaged car, the auto insurance industry continues to evolve to serve the needs of their clients and claimants alike.

Gone are the days when your insurance company tells you to “get 3 estimates” when you call in with a claim. Typically, insurance companies are now implementing their own “in-house” appraisal services, or even better, are employing independent appraisal services to provide fair, complete estimates of collision damage. The benefit of professional, full-time damage appraisers is the same as in any specialized discipline. The old adage “practice makes perfect” applies to estimates just the same as completing the actual collision repairs.

In the old days, body shops would purposely miss items to produce the lowest estimate, and then add those items back on the final bill in the form of supplemental charges. The shop benefitted at the cost of the customer and their insurance. This process added unnecessary down-time and rental car costs to the job. Hidden damage is sometimes unavoidable, but purposely shorting the estimate is wasteful and unethical.

Much better is today’s standard of professionally detailed collision damage estimates. This benefits everyone with complete information on what is involved for a correct repair. I have yet to see an insurance company prosper by “short-sheeting” their customer.

Big Guy!

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Can Jay’s Body Shop fix my car as good as larger body shops; you know the “big guy”?

Yes, I can. In fact, I would take the quality of my repairs one step further; I fix yours as if it were my own.

Judging from the many poor repairs that I’ve had to do over for my customers through the years, I think my system serves your needs better than most large, commercial shops. The better collision technicians are paid on a commission basis. This means the more they do, the more they are paid. In general, this is a great motivator for the shop owner, as well as the tech. The problem is this also can be a motivator to go too fast, thereby short-changing customers where they don’t think the customer will ever know the difference. I think the most blatant example of going too fast is shoddy paint prep, which you often see the result of in paint flaking, peeling, and mis-matched repaired areas. Hourly paid employees are often the the ones who are just learning the trade. They suffer from the opposite end of the spectrum; body and paint work is often hard and tedious, and if the tech isn’t compensated properly, they simply don’t care about doing quality work. Not all shops suffer from these problems, but how can you know which are good, and which aren’t so good? Body shop techs are rather notorious for being a transient bunch, moving from shop to shop, so a good shop five years ago may have an entirely new staff today.

My approach to collision repair is centered around you, the customer. It’s a simple “one-horse” operation that is focused on satisfying each and every customer, one at a time. I don’t have to support expensive prime real estate, invest in radio and television advertising, or pay commissioned or hourly employees either one. Your repair dollars are spent on repairing YOUR car. It’s as easy as that. My 35 years of experience is all yours, when you need it the most, to restore your car to pre-accident condition just like I would do my own.